Project Background and Key Objectives
At a time when digital transformation is a cornerstone of institutional success, the Quality of Life sector faced challenges in aligning its operations with the requirements of the Digital Government Authority. There was no integrated operating model or clear roadmap, and internal teams lacked the tools and capabilities needed to make effective digital decisions. With approaching digital compliance milestones, a fast and structured intervention was required to establish and activate the Digital Transformation Office with tangible results within a short timeframe.
The Challenge:
- Absence of a clear operating model for digital transformation.
- Weak linkage between digital activities and the sector’s strategic objectives.
- Need for a flexible roadmap that keeps pace with rapid execution.
- Limited data analysis and digital decision-support capabilities.
- Urgent need to raise readiness to comply with digital government requirements within a short period.
Methodology Applied
Hawaz conducted an integrated institutional assessment that included:
- Assessing the sector’s digital maturity across eight key dimensions.
- Designing a flexible, execution-focused roadmap aligned with digital government priorities.
- Developing a digital governance model that clearly defines roles and systems.
- Activating more than 10 executable digital initiatives within 100 days.
- Developing visual analytics tools to support decision-makers.
- Conducting workshops and pilot initiatives to transfer knowledge and empower internal teams.
Project Impact
- Establishment and activation of the Digital Transformation Office within just 100 days.
- Implementation of 10+ short-term digital initiatives with tangible impact.
- Increased sector readiness to comply with digital government requirements.
- Direct linkage of digital transformation initiatives to strategic objectives.
- Empowerment of internal teams through effective analytics and foresight tools.
- Achieving measurable digital impact in terms of time and quality, with scalability for future growth.
