Project Background and Key Objectives
Amid the rapid growth of commercial activities, the need emerged to regulate the retail market through an integrated licensing and inspection journey, while addressing field and data-related challenges faced by municipal authorities.
The Challenge:
- Presence of unlicensed commercial establishments.
- Absence of a unified and structured inspection mechanism.
- Disparity in data sources and difficulty integrating them.
- Disconnection between the licensing journey and municipal inspection.
- Inflexible procedures for handling violations.
Methodology Applied
The Hawaz team worked with the entity to develop a comprehensive digital solution that included:
- A unified platform to manage licensing requests, monitor compliance, and analyze violations.
- An integrated digital journey linking licensing, inspection, and relevant stakeholders.
- A smart periodic inspection schedule that reduces duplication and improves efficiency.
- An executive dashboard supporting decision-making through real-time reports and data.
- Flexible escalation procedures reflecting the severity and risk level of violations.
Project Impact
- Improving the investor experience from registration to approval through a clear digital journey.
- Enabling the entity to monitor shop compliance and address violations in real time.
- Improving inspection efficiency and scheduling through intelligent planning.
- Unifying the licensing and inspection journey within a single digital system.
- Enhancing data quality and reporting, connected to a centralized dashboard.
