Digital Transformation
Project Background and Key Objectives
Hawaz worked with one of the authorities on a pivotal national initiative aimed at accelerating digital transformation and enhancing the maturity of digital services across the digital government ecosystem. This was achieved by supporting government entities in developing digital transformation plans and integrating digital platforms.
To ensure the quality, efficiency, and consistency of delivery and follow-up, the project also focused on establishing a dedicated office responsible for periodic monitoring with relevant entities, verifying deliverables, and tracking progress against defined timelines and targets.
Methodology
Hawaz’s team established a Delivery Assurance and Monitoring Office within the authority to lead monitoring and verification of digital transformation achievements across digital government. In parallel, the team supported seven government entities in executing implementation plans for platform integration projects and user experience improvement initiatives. The scope included:
- Establishing a delivery assurance and execution unit, covering project monitoring and execution mechanisms, delivery and quality management, performance measurement, and risk management and oversight.
- Defining strategic directions for digital government, aligning these directions with key government entities across sectors, and setting targets and operating models to achieve them by 2026.
- Developing execution plans with leading entities across several sectors to implement institutional-level digital transformation projects. This included current-state assessments of government sectors, international benchmarking studies, evaluation of digital service platforms, digital maturity assessments, future-state design, and the development of detailed roadmaps.
Project Impact
The project contributed to unifying government entities’ efforts under a single strategic umbrella, accelerating digital transformation, and strengthening integration across targeted entities and sectors, resulting in:
- Integration of 177 government platforms into unified digital entities.
- Simplification of the beneficiary experience through fewer, clearer service channels.
- Improved operational efficiency by reducing duplication and directing investment toward higher-value solutions.
- Establishment of a governance framework that enhances the sustainability of government-wide digital integration.
