A government entity in the labor and social development sector
Project Background and Key Objectives
The need emerged to establish a unified agency responsible for serving and developing beneficiaries of social security programs through a clear operating model that ensures improved performance efficiency and links initiatives to national objectives.
The Challenge:
- Lack of clarity in roles and authorities.
- Weak coordination between departments and relevant stakeholders.
- Challenges in tailoring services to beneficiary groups.
- The need to enhance institutional readiness and empower work teams.
Methodology Applied
The Hawaz team worked with the entity to design an integrated operating model that included:
- Analyzing the current situation of beneficiary groups and operational mechanisms.
- Designing an organizational structure that defines roles and responsibilities.
- Developing an authority matrix and supporting operational procedures.
- Building a unified methodology for developing social programs and linking them to measurable targets.
- Identifying technical requirements and the necessary technology infrastructure.
- Developing performance indicators to measure execution quality and impact on beneficiaries.
Project Impact
The project contributed to increasing the agency’s maturity, facilitating access to services, and strengthening collaboration with the private and non-profit sectors.
- Improving institutional and operational performance efficiency.
- Delivering more tailored services to beneficiary groups.
- Achieving integration between social programs and national policies.
- Activating governance and linking performance to results.
